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The Customer Perspective

Earlier this year, I wrote on the Customer Experience – aka the “CX”. I recently had the opportunity to be engaged in our two most recent implementations. While we all know the world of business emanates from the shoes, chairs and eyes of the client, it was refreshing to hear their viewpoint as to the … Continue reading

  • Asentinel, a technology-driven Telecommunications Lifecycle Management company, today announced several indicators in what is a multi-faceted record-breaking year. “We’ve always had the position that best-in-class Telecom Management (TEM) solutions were the combination of the three P’s (Platform, Process and People) and our focus on being the optimal Partner (guess that’s the 4th ‘P’) in delivering excellence to our clients is paying dividends”, commented Richard Janis – Asentinel’s Sr. Vice President. Among these recent successes include: - Asentinel 9 was recently unveiled and implemented for our clients, which are now approaching 200 enterprises, at the Asentinel User Conference. Asentinel 9 reflects the company’s commitment to disciplined, iterative software development methodology and incremental deployment. The heavily attended event, with a theme of Healthy Habits, Collaboration, Best Practices and Networking also featured a sneak-peek into the future of TEM and the Asentinel solution set. - Asentinel has successfully completed an aggressive deployment schedule in transitioning one of the Top 5 IT and Business Process Outsourcing firms from a competitive platform to the Asentinel 9 application. This global firm has in excess of $10B in revenue and 65,000 employees. - Asentinel is proud to announce being recently selected by two large global retailers for their application-based TEM Outsourcing (BPO) solution. While one of the companies is also engaged in energy logistics, the other operates in excess of 2,000 retail locations. - Asentinel has completed their rollout of an expanded managed service delivery for wireline provisioning; this compliments the existing Mobility eProcurement and fulfillment solutions. Janis believes Asentinel’s position as a flexible, agile ‘boutique’ firm is a position that resonates well within the cluttered space of Telecom Management. Whether it is an organization’s first TEM initiative or a migration from an existing provider to a preferred solution, our team works very hard to ensure we honor our culture of excellence, collaboration and alignment. About Asentinel Asentinel meets the needs of customers by providing communications life-cycle management through comprehensive TEM solutions and services - saving its clients millions of dollars since its inception in 2002. Asentinel holds the only comprehensive United States patents (#7340422 and #7805342) in Telecom Management for its groundbreaking software, Asentinel 9. The company continues to grow its customer base of Global 2000, Fortune 1000 and multinational entities that realize the power of TEM to reduce spend, increase efficiency, manage inventory and maximize business intelligence. Asentinel is headquartered in Memphis, TN and has offices throughout the US and in Europe. For more information, please visit www.asentinel.com.

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